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KLK |
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Post subject: New Wave mail order
 Posted: Nov 21, 2003 - 08:04 AM
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Joined: Aug 20, 2003
Colombia
Posts: 91
Location: United States of America
Status: Offline
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Hello coaches.
I don't know if this is a good place to complain, but I don't have any other site to do that.
I did an order with new wave (a dwarf BB team) in june, and the order never arrives. I send them lot of mails, phone calls, and so on, but they never answer. of course, they take the money a week later. finally, I order the dwarf to GW England, and the team arrives 12 dias after that.
Now; I want my money back, or different figures, but I cannot have a comunication with new wave.
please give an advice, or tell me what you do if you were me.
Thanks for your help.
Did I mention that I live in Colombia? |
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Post subject:
Posted: Nov 21, 2003 - 08:06 AM
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Joined: Oct 24, 2003
Posts: 1671
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It was a bad move to do business with New Wave at all. There has been ton of negative feedback on them.
Keep bugging them is the only thing you can do for now i guess. |
_________________
They will slowly add bits of the vault in on each RR leading up to 2007, starting with LRB 4.0, so it will be a slow and agonising death for BB.
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Indigo |
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Post subject:
Posted: Nov 21, 2003 - 08:07 AM
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Da Warboss
Joined: Feb 12, 2003
England
Posts: 2168
Location: England
Status: Offline
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I've heard that New Wave have ripped people off before, although I've never ordered from them myself.
I know it might be expensive but do they have a phone number? |
_________________
NAF #60
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Deathwing |
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Post subject:
Posted: Nov 21, 2003 - 08:09 AM
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Former President
Joined: Feb 10, 2003
England
Posts: 1289
Location: England
Status: Offline
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New Wave have got a horrible reputation both for Mail Order and Customer Services. I know it's too late and doesn't help with what you do from here, but this apparently isn't anything out of the ordinary. 
Good Luck! |
_________________
 Ex-UK NTO,ex- Senior Tourney Co-Ordinator, ex-VP and ex-President....because Lycos says that new members don't know who I was..
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Tim |
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Post subject:
Posted: Nov 21, 2003 - 08:18 AM
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Joined: Feb 11, 2003
Germany
Posts: 544
Location: Germany
Status: Offline
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if you payed via credit card, call your company and have the payment booked back. before them send one final mail to new wave with a final ultimatum.
I did this once and never heard of New Wave afterwards. I'd never do business with them again. |
_________________
NAF Regional Tournament Co-Ordinator - Germany
currently somewhere in NAF Ranking ... 
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Post subject:
Posted: Nov 21, 2003 - 08:20 AM
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Joined: Feb 10, 2003
Undisclosed
Posts: 2696
Location: Undisclosed
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Luckily, living in the UK I'd probably never need to order from them, but from the stories I've heard, I don't think I ever would. 
Did you pay be credit card? If so, does your c/c company have some sort of consumer insurance (type thing)? |
_________________
_____ and rankings - that is all
#27 of the "24 club" (due to some dodgy accounting)
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Doubleskulls |
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Post subject:
Posted: Nov 21, 2003 - 08:32 AM
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Ex-Rulz Committee
Joined: Mar 05, 2003
Undisclosed
Posts: 2627
Location: Kent, UK
Status: Offline
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New Wave have a very bad reputation among the WFB/40k crowd. Nice site with lovely pics - but don't order from them.
TBH I'm surprised they survive. No one can be going back for repeat orders.... |
_________________
Ian 'Double Skulls' Williams
SLOBB
NAF Racial Results
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AnthonyTBBF |
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Post subject:
Posted: Nov 21, 2003 - 11:32 AM
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Joined: Feb 10, 2003
Toronto, ON
Posts: 1313
Location: Toronto, ON
Status: Offline
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Defintely get them on the phone, don't bother with email.
I can't believe they are still in business either. |
_________________
Anthony - Ex Presidente
www.xtbbf.org
Orion Cup - June 8, 2013
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KLK |
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Post subject:
Posted: Nov 22, 2003 - 10:58 AM
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Joined: Aug 20, 2003
Colombia
Posts: 91
Location: United States of America
Status: Offline
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Thank you coaches. I paid with credit card, and, yes, I call them by phone lots of times (the telephone bill was expensive too). I'll try to talk with my credit card bank, and they must help me.
on the other hand, thanks again to phil bowen, the shadowforge boys, heresy and GW england and USA. they send me figures on time, and thanks to them, I keep my faith on the internet orders.
please coaches, pray to Nuffle with me, and perhaps we will have a GW store in Colombia! |
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GalakStarscraper |
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Post subject:
Posted: Nov 22, 2003 - 11:25 AM
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Ex-Rulz Committee
Joined: Feb 11, 2003
United States of America
Posts: 1562
Status: Offline
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KLK wrote: I keep my faith on the internet orders.
I know it doesn't help. But before doing business with an online company in the USA, you really should try to look them up on the USA Better Business Bureau website: http://www.bbb.com
Looking up New Wave and you'll see that this is definitely NEVER a company to do business with.
http://www.atlanta.bbb.org/commonreport.html?compid=6000788
Galak |
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Xtreme |
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Post subject:
Posted: Nov 22, 2003 - 12:13 PM
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Da Boss
Joined: Mar 12, 2003
United States of America
Posts: 1096
Location: United States of America
Status: Offline
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| Wow I have heard everyone complaints and been ripped off once long ago, but to see numbers like that from the BBB is shocking. How does that company stay in buisness? It's no wonder they sell figures at a discount they make that discount back by stealing from every other customer they have. |
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GalakStarscraper |
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Post subject:
Posted: Nov 22, 2003 - 01:07 PM
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Ex-Rulz Committee
Joined: Feb 11, 2003
United States of America
Posts: 1562
Status: Offline
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Post subject:
Posted: Nov 23, 2003 - 07:50 AM
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Joined: Feb 10, 2003
United States of America
Posts: 2321
Location: United States of America
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Xtreme wrote: Wow I have heard everyone complaints and been ripped off once long ago, but to see numbers like that from the BBB is shocking. How does that company stay in buisness? It's no wonder they sell figures at a discount they make that discount back by stealing from every other customer they have.
The problem with the BBB is they have no real power. As long as the company responds to the letter they get from the BBB nothing really happens. We had a VERY bad experience with a mortgage broker when we bought our home. All they did was respond saying no these are dumb kids that don't understand the process and there were no consequences for their scheme.
They just go bankrupt and then reform the business from time to time. They're still out there under some name I'm sure. 6 years later and I'd still love to drop the gloves with that sonuvab#$%^.
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_________________
aka Rob (NAF #248)
President of the Lord Borak Fan Club
Founder of the GCLU
Commissioner, TO, Goblin King, NEBBN TSO
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Khaine |
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Post subject:
Posted: Nov 23, 2003 - 08:33 AM
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Joined: Sep 06, 2003
Posts: 193
Status: Offline
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| With quite a few complaintants, you can always try to get enough to petition a class action lawsuit. We organized somehting like this against a company who was selling insurance on credit card funding but not carrying through. We ended up only needing 30 some complaintants to get this files in the justice system and we got 50% of our cash back but more importantly the company had their licensing revoked as part of the settlement. Might be an option if you really are fed up with them. |
_________________
Touch my Mini's and Pull Back A Stump!!!!!
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Mermuse |
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Post subject:
Posted: Oct 04, 2005 - 11:41 AM
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Joined: Sep 04, 2005
Posts: 11
Status: Offline
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It looks like New Wave finally went out of business. The website is gone and their phones are disconnected...  |
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